Warranty and QC Analytics

Warranty and Quality Control Analytics
An Early Detection Early Resolution (EDER) solution to pro-actively detect potential warranty and quality issues before they become problems for one of the largest auto-manufacturers in the industry. Capabilities of the Microstrategy based solution included:
  • Identification of lines and parts with significant defect rates
  • Analysis of customer warranty incidents and cases
  • Automated reporting and alerting on out-of-tolerance metrics.
  • Root-cause analytics for out-of-tolerance metrics

This successful implementation of the solution helped our client to:

  • Identify problems faster and easier with early problem identification and resolution
  • Prioritize based on impact after conducting root cause analysis
  • Reduced warranty claims costs by 25%
  • Improved customer satisfaction and customer retention

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