Warranty and Quality Control Analytics

An Early Detection Early Resolution (EDER) solution to pro-actively detect potential warranty and quality issues before they become problems for one of the largest auto-manufacturers in the industry. Capabilities of the Microstrategy based solution included:

• Identification of lines and parts with significant defect rates
• Analysis of customer warranty incidents and cases
• Automated reporting and alerting on out-of-tolerance metrics.
• Root-cause analytics for out-of-tolerance metrics

This successful implementation of the solution helped our client to:

• Identify problems faster and easier with early problem identification and resolution
• Prioritize based on impact after conducting root cause analysis
• Reduced warranty claims costs by 25%
• Improved customer satisfaction and customer retention